For questions or to order by phone, please call (720) 593-8234
CUSTOMER SECURITY : Prestige Minerals & Gems, L.L.C. cares about your security and online shopping experience. Our entire site is encrypted using SSL technology as can be seen in the URL's https designation. All payments are taken securely through Shopify and PayPal through their servers using SSL encryption. Prestige Minerals & Gems, L.L.C. never store and never see any of your credit card information, nor is is ever even passed through our servers. Having a combined passion for prospecting and over a decade of IT security consulting experience has allowed us to provide an intelligently safe shopping experience on our website aimed at protecting our customers and their sensitive information which is never sold to or used by any third party. For more information on our extensive privacy policy, click here.
RETURNS: Prestige Minerals & Gems, L.L.C. strives for 100% customer satisfaction. If you are not satisfied with your order or change your mind for any reason, you may return your unopened, sealed parcel for a full refund less a 50% restocking fee. Buyer is responsible for return shipping unless it is determined that the wrong product was sent. Determination if packages being sealed and unopened is at the discretion of Prestige Minerals & Gems, L.L.C. staff. Shipping costs are NOT refundable. All returns must be pre-approved and made within 10 days of original shipping date. Original packaging must be retained and will be requested. Please contact us for return authorization and correct return mailing address. All shipping comes with a minimum of $50 of insurance from USPS. Buyers are to contact USPS to file a claim on packaging or product damaged during shipment. All testing services are not returnable or refundable as they are completed services.
CANCELLED ORDERS: All orders are eligible to be cancelled by contacting customer service by Midnight (12:00am) Mountain Time, USA on the day of the order. Any sales and shipping charges for unshipped product are eligible for full refund if submitted within this timeframe.
ALL SALES FINAL: All sales are final. Prestige Minerals & Gems, L.L.C. put extensive effort into finding the best mineral specemnets and jewelry as well as perfroing testing and consulting services at competitive margins and prices. Gestures by our support team for the sake of providing excellent customer service are not guaranteed and are reserved by discretion of Prestige Minerals and Gems staff.
PHONE ORDERS: All phone orders are subject to store policy as described on this webpage.
WHOLESALE: Wholesale orders placed through the website, PayPal, bank wire, check/money order, and over the phone are subject to all store policy as described on this webpage. Any promotional or free product offers are subject to completing the minimum term specified in the promotion.
Warning: Products can present choking hazard. Children must be supervised by an adult at all times. Product is natural occurring material from mines, creeks, and riverbeds that have been ravaged by floods and can contain flood, industrial, and other debris. Do not eat. Consuming product in any way can be toxic or fatal. Use at own risk. Breaking of seal acknowledges use at own risk.
Thank you for making us a part of your prospecting adventure, and have a nice day.